Freshbet Casino Terms and Conditions

These terms govern your use of our platform. By registering an account with us you accept every clause below, so read them before you play.

Accepting Our Terms

When you register an account, place a wager or use any part of our platform, you agree to these terms in full. They take effect immediately and remain binding for as long as your account stays open. If you do not accept any clause, do not open an account and do not place bets.

These terms form the entire agreement between you and us regarding your use of the platform.
We are licensed by the Malta Gaming Authority under licence MGA/B2C/482/2020, and this licence takes precedence where local law imposes stricter requirements.
A copy of the current version is always available on this page, dated at the top.

Who May Register

You may open an account only if you are at least 18 years old, or the legal gambling age in your jurisdiction if higher, and resident in a jurisdiction where online gambling is legal. Residents of the USA, France, the Netherlands, Belgium, Spain, Portugal, Denmark and Romania may not hold an account with us.

One account per person, per household, per IP address and per payment method. Duplicate accounts will be closed and balances may be forfeited.
You must provide accurate personal details during registration and keep them updated.
Before your first withdrawal we verify your identity with photo ID, proof of address and payment method verification, processed within 48 hours.
It is your responsibility to check that online gambling is lawful where you are physically present when you play.

Deposits and Withdrawals

The minimum deposit and minimum withdrawal on our platform is £20, and withdrawals are capped at £5,000 per day. We do not charge fees on deposits or withdrawals. Withdrawals are processed within 0 to 24 hours once verification is complete; crypto withdrawals in BTC, ETH, LTC, USDT or DOGE are processed within 1 hour.

Deposits are available via Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Skrill, Neteller, MiFinity, Jeton, Google Pay, Bank Transfer, Neosurf, AstroPay and supported cryptocurrencies.
Withdrawals are paid to Visa Debit, Mastercard Debit, Trustly, Skrill, Neteller, Bank Transfer or cryptocurrency.
Funds must be wagered at least once before withdrawal where required by anti-money-laundering rules.
Accounts dormant for 12 consecutive months may be charged a reasonable administration fee; we notify you before any such charge applies.

Bonus and Promotion Rules

Every bonus we offer, including the welcome package, cashback, reloads and free spins, carries wagering requirements and conditions published alongside it. Unless a specific promotion states otherwise, bonus funds must be wagered 40 times before winnings become withdrawable. Full figures for each active offer are set out on the promotion page.

While a bonus is active, the maximum permitted bet per round is the amount stated in the promotion terms; exceeding it voids bonus winnings.
Certain games may be excluded from bonus wagering; the list appears in each promotion's terms.
Bonus funds and free spins expire after the validity period stated in the offer, typically 30 days.
We may withhold or reverse bonuses and winnings where offers are claimed outside their intended use, in breach of these terms, or after the promotion has closed.

Conduct We Prohibit

We apply a zero-tolerance approach to abuse of our platform. Where we detect prohibited conduct, we may suspend accounts, void wagers, confiscate balances and report matters to the relevant authorities.

Fraud, falsified documents and misuse of payment instruments, including chargebacks raised in bad faith.
Multi-accounting and use of accounts registered in another person's name.
Bonus abuse, including low-risk wagering patterns, arbitrage across promotions and organised bonus-hunting schemes.
Collusion between players, use of bots, automated software or any artificial advantage.
Accessing the platform from a restricted jurisdiction, including through VPN or proxy tools intended to disguise your location.
Exploiting software errors or malfunctions; affected wagers are void.

Safer Gambling and Limits

You may set deposit limits, loss limits, wagering limits and session reminders on your account at any time from your profile or by contacting support at [email protected]. Limits apply immediately once set; increasing or removing them takes effect only after the stated cooling-off period.

You may take a time-out of 24 hours to 6 weeks, or self-exclude for 6 months or longer, at any time without giving a reason.
UK players can self-exclude across all UK-licensed operators through GAMSTOP; we provide direct links to GAMSTOP, GamCare and BeGambleAware.
Where we identify signs of gambling-related harm, we will contact you, may apply protective limits and, where required by law, will act on our own initiative to protect you.
During self-exclusion we will close your account and take reasonable steps to prevent marketing contact and re-registration.

Closure, Complaints and Law

You may close your account at any time by contacting support; we will settle any outstanding balance within the normal withdrawal timeframes. We may also close an account where these terms are breached, where required by law, or where we reasonably believe play poses a risk to you or others.

Complaints go first to our support team, available on live chat 24/7 or by email; we aim to respond and resolve within the timescales published on the support page.
If you are not satisfied with our response, you may escalate the matter to the Malta Gaming Authority, our licensing regulator.
These terms are governed by Maltese law, and disputes fall under the jurisdiction of the Maltese courts, without prejudice to mandatory consumer rights in your country of residence.

How We Update Terms

We may amend these terms at any time to reflect changes in law, licensing conditions or our services. The current version, with its date, is always published on this page, and that version applies to all activity on our platform from the moment it goes live.

Material changes affecting your rights or obligations will be notified to you by email or an on-site message before they take effect.
Continuing to use the platform after the notice period means you accept the amended terms; if you disagree, close your account before the change takes effect.
Promotion-specific terms are updated on the relevant promotion page and are separate from these general terms.

Frequently asked questions

How long do withdrawals take on Freshbet Casino?

We process withdrawals within 0 to 24 hours after verification, and crypto withdrawals are typically completed within 1 hour. The daily withdrawal cap is £5,000.

Can I open more than one account?

No. We allow one account per person, household, IP address and payment method. Duplicate accounts are closed and may result in forfeiture of balances.

What wagering applies to bonuses?

Unless a specific promotion states otherwise, bonus funds must be wagered 40 times before winnings become withdrawable, with a maximum bet per round while the bonus is active.

How do I self-exclude?

Contact support or use your account settings to take a time-out or self-exclude for 6 months or longer. UK players can also register with GAMSTOP for exclusion across UK operators.

What happens if I break the terms?

We may suspend your account, void wagers and withhold bonuses or balances, and we report serious cases such as fraud to the relevant authorities.