Who We Are at Freshbet Casino
We are the team behind Freshbet Casino, a UK-facing online casino and sportsbook operated by Fresh Gaming Ltd (Malta). This page sets out who runs the platform, where our licence comes from and what we hold ourselves to.
Our Story Since 2020
Freshbet Casino went live in 2020 under licence MGA/B2C/482/2020, with a simple starting brief: fewer delays, more games and clear terms. We opened with a fraction of today's catalogue and a payment desk that already covered cards, e-wallets and crypto.
From there we grew the library past 4,000 titles, added a full sportsbook covering 30+ sports with live betting and esports, and built a five-tier VIP club. Milestones we consider worth naming: crypto withdrawals processed within 1 hour, withdrawal times of 0-24 hours across the board, and support running 24/7 by live chat and email.
What Sits on Our Platform
Numbers first: 4,000+ games in total, of which 3,200 are slots, 250 live dealer tables, 300 table games, 150 jackpots and 20 crash games. We source them from over 25 providers, including Pragmatic Play, NetEnt, Play'n GO, Evolution, Novomatic, Yggdrasil, Hacksaw and Nolimit City.
- Deposits: Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Skrill, Neteller, MiFinity, Jeton, Google Pay, Bank Transfer, Neosurf, AstroPay and five crypto options
- Withdrawals: 0-24 hours, up to 5,000 per day, no fees
- Currencies: GBP, EUR, USD, BTC, ETH, USDT
- Sportsbook: 30+ sports, live betting and esports
- Languages: English, Español, Français, Italiano
Our Licence and Regulation
We operate under the Malta Gaming Authority, licence number MGA/B2C/482/2020, with Fresh Gaming Ltd (Malta) as the parent operator. That licence places our player funds, game auditing and complaint handling under independent oversight, not under our own discretion.
What this means for you in practice: verified game payouts, a documented complaints channel to the regulator, and a legal obligation to keep player balances segregated from operating funds. We publish our licence number rather than a vague badge for exactly that reason.
How We Keep It Secure
All traffic on the site runs over TLS encryption, and account data sits behind access controls we audit internally. Payment processing is handled by licensed providers, so your card or wallet details never reach our servers in raw form.
- RNG certification from independent test labs for all licensed slots and table games
- KYC checks: ID, proof of address and payment method verification before your first withdrawal, processed within 48 hours
- Crypto withdrawals (BTC, ETH, LTC, USDT, DOGE) processed within 1 hour
- Self-exclusion available via GAMSTOP, with links to GamCare and BeGambleAware
Fair play, in plain terms
Random number generation on every licensed title is certified before it reaches our lobby, and our live tables stream from Evolution studios under the same regime. If a game outcome is ever disputed, the regulator's auditors can pull the logs. We think that beats a promise.
Our Commitment to Players
Responsible gambling is a set of tools, not a footer badge. We give you deposit limits, loss limits, session reminders, time-out and self-exclusion via GAMSTOP, plus direct links to GamCare and BeGambleAware. Every tool is reachable from your account settings without contacting support.
We also keep the terms readable. Wagering requirements, caps and validity windows are stated up front: our welcome offer is a 100% match up to £450 with 25 free spins, a 40x wager and a 30-day validity window, and that is the whole sentence. The same rule applies to weekly 15% cashback, the 50% weekend reload up to £250 and every other promotion we run.
Who Answers When You Write
Behind the platform is the Fresh Gaming Ltd team, headquartered in Malta. Support runs 24/7 by live chat, with [email protected] as the email channel for account, verification and payment queries. Your first withdrawal triggers our KYC review, and we complete it within 48 hours.
Five VIP tiers sit above standard support: cashback up to 20%, a personal account manager, exclusive bonuses, higher limits and faster withdrawals. Whether you play one session a month or every day, the licence, the encryption and the complaint channel are the same for you.
Mobile play needs no dedicated app. Our HTML5 site runs on iOS and Android straight from the browser, with the full lobby, sportsbook and cashier intact.
Frequently asked questions
Who owns Freshbet Casino?
Freshbet Casino is operated by Fresh Gaming Ltd, a company registered in Malta.
What licence does Freshbet Casino hold?
We hold licence MGA/B2C/482/2020 from the Malta Gaming Authority.
When did Freshbet Casino launch?
We launched in 2020 and have operated under the same MGA licence since.
How can I contact your team?
Live chat is available 24/7, and you can email [email protected] at any time.
What responsible gambling tools do you offer?
Deposit limits, loss limits, session reminders, time-out, self-exclusion via GAMSTOP, plus links to GamCare and BeGambleAware.