Our AML and Verification Policy
We hold licence MGA/B2C/482/2020 from the Malta Gaming Authority, and every account on fresh-bet.org.uk operates under the anti-money-laundering framework attached to that licence. This page sets out exactly what we verify, when, and what we ask from you.
Our Commitment to AML Rules
Freshbet Casino is operated by Fresh Gaming Ltd (Malta), licensed by the Malta Gaming Authority. Under that licence we apply the Prevention of Money Laundering and Funding of Terrorism Regulations to every player, from registration onwards.
We do not accept players from the United States, France, the Netherlands, Belgium, Spain, Portugal, Denmark or Romania. Blocking these jurisdictions is part of the same licence obligations, not a commercial choice.
- A risk assessment run on every new account
- Ongoing monitoring of deposits and withdrawals
- Suspicious activity reporting to the Maltese Financial Intelligence Analysis Unit
- Staff training on AML obligations for all compliance and payments staff
When and What We Verify
We verify at three fixed points: at registration (date of birth and age screening against public and third-party data), before your first withdrawal, and at any threshold set by our risk rules. Verification before a first withdrawal is mandatory and covers three documents: identity, proof of address, and proof of payment method ownership.
- Identity: passport, driving licence or national ID card, valid and legible on all four corners
- Proof of address: a utility bill, bank statement or official letter dated within the last three months
- Payment method: a card photo showing the first six and last four digits, or a bank or e-wallet statement confirming the account holder name
Age and residence
You must be 18 or over and resident in an accepted jurisdiction. If the documents do not match your registered details, we treat the account as unverified and follow the steps in the restrictions section below.
Step by Step Verification
Our compliance team processes documents in up to 48 hours, and in most cases within one business day. You upload everything from the account section; no documents are sent by email.
- Open the Verification tab in your account and select the document type
- Photograph or scan the document in colour, with all edges visible
- Upload the file and wait for the status to change to pending review
- Our team reviews it and marks the document approved or rejected with a reason
- If rejected, re-upload a corrected version; the 48-hour clock restarts from the new upload
How your documents are protected
Files are stored on encrypted servers inside the EU, access-logged, and visible only to compliance staff who need them for a decision. We never share your documents with third parties except where the law requires it, for example a suspicious activity report to the authorities.
When We Ask for Source of Funds
For the large majority of players, identity and address documents are enough. Where your deposits or play patterns trigger our risk rules, we may ask you to show where the money you play with comes from. This is a legal requirement, not a judgement about you.
Typical triggers include deposits well above the norm for your account, funding with a method not registered to you, or a withdrawal that does not match your deposit history.
- Payslips or an employment contract
- Bank statements covering the relevant period
- Tax returns or company accounts for self-employed players
- A signed declaration for an inheritance, gift or sale of assets
Deposits, Withdrawals and Limits
We monitor every deposit and withdrawal. Withdrawals go back to the same method you deposited with wherever technically possible; if you deposited by a method that cannot pay out, such as Paysafecard or Neosurf, we route the withdrawal by bank transfer to an account in your name.
Minimum deposit and minimum withdrawal are both £20. The maximum withdrawal is £5,000 per day, and we process withdrawals within 0 to 24 hours once your account is verified. There are no fees on either side.
| Item | Rule |
|---|---|
| Minimum deposit | £20 |
| Minimum withdrawal | £20 |
| Maximum withdrawal | £5,000 per day |
| Withdrawal time | 0 to 24 hours |
| Fees | None |
Cryptocurrency deposits in BTC, ETH, LTC, USDT or DOGE follow the same rules, and crypto withdrawals are processed within one hour. We may hold a withdrawal while a check is open, and we will tell you the reason for the hold.
If Verification Fails
If a document is rejected, we state the reason and give you the chance to re-upload. If you do not complete verification within 14 days of our first request, or if documents appear altered or borrowed, we take the following steps.
- Withdrawals are suspended; the balance stays in your account
- The account may be limited to closing bets already placed
- Repeated failures lead to account closure and settlement of the remaining balance to a verified method in your name
- Suspected fraud or third-party funding is reported to the authorities under our licence obligations
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How Long We Keep Documents
We keep verification records for five years after the relationship ends, as required by Maltese AML law. After that period the documents are deleted, and you can request deletion earlier where the law allows.
These records protect you as much as us: they prove your identity in any dispute and confirm that we met our obligations when your account was active.
Frequently asked questions
How long does verification take at Freshbet Casino?
Up to 48 hours, and in most cases within one business day of upload. We check your ID, proof of address and payment method before your first withdrawal.
Do I have to verify before depositing?
No. Age screening runs at registration, but full verification is required before your first withdrawal or at any threshold set by our risk rules.
Why do you need proof of payment method?
To confirm the card, wallet or bank account belongs to you. We pay withdrawals back to the same method you deposited with wherever possible.
What happens if I miss the 14-day deadline?
Withdrawals stay suspended. If verification is never completed, we may close the account and settle any balance to a verified account in your name.
Where are my documents stored?
On encrypted servers inside the EU, access-logged and visible only to compliance staff. We retain them for five years after your account closes, as Maltese law requires.